Tourist Information Guide

Legal Terms

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These General Terms and Conditions govern the use of the following websites:

In order to comply with the law and to provide security and confidence to all our USERS, we hereby inform you, that these websites are operated by touristActive Ltd (hereinafter referred to as

GDPR information request office address:

J. Bolton
Abacus Business Centre, Level 1,
Triq Dun Km, B’Kara Bypass,
Birkirkara BKR 9037

and with its registered head office at:

touristActive Ltd
2301 Bayfield Building 99
Hennessy Road Wanchai
999077, Hong Kong is a commercial website and has no connection with any civic or government organisations.

In respect of any enquiry or proposal please contact us via email or via the contact form of this website.

This website is governed by Hong Kong Law, and all USERS (both Hong Kong and foreign) are subject to it.

The USER’s access to our website is free and conditional upon the USER reading and expressly accepting, without reservation, these GENERAL TERMS AND CONDITIONS OF USE (as amended), which we invite you to read carefully. The USER, from the moment he/she enters our website, and/or accesses its contents and/or services, accepts and expressly submits to the general terms of use and access. If the USER does not agree with these terms and conditions, he/she shall not use this website.

This website offers its own services as well as third party services managed by third party companies who are the sole responsible for all provided services. To contract these services, you must accept the legal notice and the terms and conditions of the company who provides the service.

To provide personal data through our website you must be over 14 years old.

We reserve the right to, at our own discretion, modify the presentation and configuration of our website at any time, extend or reduce our services, or even remove our website from the Internet, unilaterally and without notice.

A. Intellectual property

All content, photographs, text, design(s), and images on our website (‘Content’) are owned by or by any third parties that have acquired exploitation rights over them, and all such content is protected by intellectual property rights. The intellectual property rights of such content extend to any answer or any content of the answers we provide to the questions made through our website, which shall not be published on any other website, forum or publication, including rewording or fragments of the answers.

This site may only be referred to on-line for personal use only.

If you are working (paid or unpaid) for a commercial organisation or another website that wishes to refer to our material you must first gain written permission from us. We will then assess if you may refer to our work or not. Please note under most circumstances we decline any form of commercial use or referencing of our work.

Under no circumstances may our websites be consulted as a source of information by any individual or organisation that is attempting to write, research or answer questions for any online (or offline) encyclopaedia, social media website, consumer reviews website, forum or for background research to create content or articles for a website or other publication.

You agree not to use any content from this website for training AI or any other machine learning or natural language processing technology. It is also strictly prohibited to use the website content for automated or machine translation training technologies. Any unauthorized use of this website's content for training AI or other unauthorized AI purposes will result in a minimum fine of $1,000,000 euros and may also result in legal action being taken against you.

The website content may, however, be indexed by search engines with the purpose of facilitating and determining search engine ranking of the content of this site.

Our web site content is for personal use only for planning your visit. You may browse, view and listen to the material available on this web site. However, any other use of our website material (text, images, graphics or photos etc.) is not permitted.

Copying, downloading, reproducing, creating derivative works, rephrasing or rewording, translating, hosting, or HTML framing, of any of our material or website content, is strictly prohibited.

The USER shall not submit questions in order to find answers for or to carry out background research for any other website, forum, or publication. USERS can only send us questions for their own personal use to arrange their own holidays.

Submitted content

In sending to any reviews, comments, questions, answers, images, etc. (submitted content), and expressly accepting the terms for submitting materials by checking the acceptance box, the USER:
- confirms that all submitted content sent to us was originally created by the USER and that the USER owns the copyright of the work;

- confirms that all submitted content has never been previously published by any other website or publication;
- Agrees to our free use of any submitted content at our discretion, on this site and any associated sites that we choose. This shall include any promotion, translation, or adaptation that we might deem necessary;

- agrees to transfer to us the exclusive distribution rights for any submitted content;

- after submitting the contents, agrees not to use them or publish them on any other websites or in any other publications without our written authorisation.

Any reproduction, imitation, use, or insertion of our image and logos without our express authorisation is prohibited.

Linking to our website

You are free to link to our website provided that the terms and conditions of this web page are adhered to first. If you link to our website ensure that the links go directly to our website and that they do not have the noindex or nofollow attributes set. However, we reserve the right to have links to our website removed if we deem they are inappropriate or not in the best interest of our website. In any case, establishing a link to our website does not entail the right to become our collaborator or partner.

Total or partial imitation of our website is strictly forbidden.

B. Conditions of access

Access to our website is free and does not require prior subscription or registration. Nevertheless, you may need to fill out some of our forms to use certain services. These circumstances shall be duly identified, with easy steps to follow.

Sending personal information to us implies the USER’s formal acceptance of our Privacy Policy.

The USER must access our website in good faith and comply with the rules of public policy and these defined General Terms and Conditions. The USER accesses our website under his/her own responsibility, and he/she will be liable for any damage or loss to us or to third parties.

The USER is expressly forbidden from using and/or obtaining services, products, and content offered on this website by means other than those stipulated in these terms and conditions and, where relevant, according to the specific terms and conditions that govern the acquisition of specific services.

Disclaimer aim to give accurate and up to date information; however, this may not always be possible. does not guarantee the accuracy, or validity of the content, information, articles, opinions, offers, etc., of this website, whether our own, those of third parties, or linkable to other websites, and shall not bear any responsibility derived from their use.

Keeping in mind that it is impossible to control all information, content, opinions, and services of other websites that can be accessed through links (links, banners, buttons, search engines, etc.) on our website, we inform you that shall not be liable for damage or loss that might result from the use of those external websites, and we recommend that the USER reads the legal notice(s) regulating those websites. reserves the right to unilaterally and without prior notice remove any USER that, in the opinion of, violates the terms and conditions of this website. The USER will be removed without recourse to appeal. reserves the right to take appropriate legal action against those USERS who violate these general terms and conditions. The USER is deemed to accept that the lack of initiation of such legal action shall not constitute a formal waiver of such right until the statute of limitations expires.

C. Privacy policy
Confidentiality and security are primary values for and, accordingly, we are committed to guaranteeing USER’S privacy at all times, and we do not ask for unnecessary information about the USER.

In accordance with the GDPR law, we inform you that all personal information will be processed and added to the personal data files of, who will be responsible for them. In sending personal information, the USER expressly authorises its processing. This authorisation is revocable and without retroactive effect.

We also inform you that we have adopted all necessary technical and organisational measures to secure personal data.

The information provided in the forms to third party companies may be disclosed at the same time to to keep the USER informed about any services contracted with the third party company as well as about our own services and commercial offers. The disclosed data will be processed according to this privacy policy.

In accordance with the law, it is entirely forbidden to provide any personal data of persons under 14 years old without their parents’ or legal guardian’s express consent. has the right to decide whether or not to process your personal data.

The USER shall be held responsible for any damage or loss, direct or indirect, caused to or to any third party as a consequence of filling in the website forms with information that is found to be wrong, false, incomplete, not updated or belonging to a third party.

CATEGORY OF DATA AND PURPOSE OF THE TREATMENT processes the following categories of data:

Identification data: Name, email, telephone number, passport ID, type of test, preferred day, and reason for test.

Economic, or financial, banking data. processes the aforementioned categories of data for the following purposes:

Manage the request or query you make through the contact form.

Manage the contracting of services, as well as the corresponding billing and provision.

If requested, manage the appointment for diagnostic tests, including COVID-19 tests, for which a form will be filled out with the aforementioned data.

Periodically send electronic communications about services, events and news related to our professional activity, unless otherwise indicated or the user opposes or revokes their consent.

Comply with legally established obligations.

The personal data requested are mandatory, so that the refusal to provide them will mean the impossibility of carrying out the provision of the contracted services.

The communication with the client and collection of the data may be through: Form on the website; email.

The user guarantees that the data provided are true, accurate, complete and updated, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of such obligation. In the event that the user provides data of third parties, he declares to have the consent of the same and undertakes to transfer the information contained in this clause, exempting from any responsibility in this regard.

DURATION will keep the personal data of users only for the time necessary for the realization of the purposes for which they were collected, as long as it does not revoke the consents granted. Subsequently, if necessary, it will keep the information blocked the legally established deadlines.

SECURITY MEASURES and its assignees have taken all legally required measures for the protection of personal data; likewise, they have adopted all the technical devices at their disposal to prevent the loss, misuse, alteration, access or theft of the personal data provided by users of the Web.


We inform you that certain data, within the framework of current regulations or the contractual relationship you maintain with, may be communicated to:

Banks and financial institutions for the collection of the services offered.

Other professionals in the field to be treated for the execution of the contracted services.


The legitimation on the part of to carry out the processing of user data is the execution of the contract itself.

Likewise, the legitimation of the processing of your data is also the consent of the user.


You can send us a letter to, through the data indicated in the section RESPONSIBLE FOR THE TREATMENT, requesting, at any time and free of charge, attaching a photocopy of a valid identification document, the following rights:

Revoke the consents granted.

Access your personal data.

Rectify inaccurate or incomplete data.

Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Obtain from the limitation of the processing of the data when any of the conditions provided for in the data protection regulations are met.

In certain circumstances and for reasons related to their particular situation to the processing of their data, the interested parties may object to the processing of their data. will stop processing the data, except for legitimate reasons, or in the exercise or defense of possible claims.

Request the portability of your data.

Rights to access, modify, and cancel your personal information.

You have the right to access, rectify, cancel and oppose your data at any time and for free by writing to via email at or by regular mail to:
Passeig de Gracia 85, 3
08008, Barcelona, Espana.

Ref. Personal Data – enclosing a copy of your national ID or passport.

We assume that if you do not expressly request the cancellation/removal of your personal information from our database(s), then you wish to remain on our files in order that we may offer you our services in future and/or send you commercial information in relation to provided it serves the purpose for which it was intended.

Personal data communication informs you that your personal data are processed with confidentiality and are exclusively used internally and for the purposes intended. Therefore we do not transfer or communicate them to third parties unless the USER expressly authorises us to do so and/or when legally required.

Security of your personal data, in response to the trust placed in us, and bearing in mind the importance of protecting your personal information, informs you that it has adopted all technical and organisational measures necessary to safeguard the security of personal data, nevertheless, the USER should be aware that security measures on the Internet are not unassailable.

Updating and cancelling your information

You should always inform us of any changes relating to your information; otherwise, we cannot guarantee its accuracy.


Cookies are small pieces of information sent and stored on the hard drive of the user’s computer through the browser when connecting to a website. Cookies can be used to collect and store user data while connected, in order to provide services that are not typically kept (session cookies) or to record user data for future services that can be stored indefinitely (persistent cookies). Cookies can be owned by the website or by third parties.

There are several types of cookies:

• Technical cookies enable browsing and the use of the options or services offered by the web, such as: identifying sessions, allowing access to certain areas, enabling orders, purchases, filling out forms, registration, security, enabling functions (videos, social networks, etc.).

• Customisation cookies allow users to access services according to their preferences (language, browser, and configuration).

• Analytical cookies allow anonymous analysis of web users’ behaviour, measure user activity, and allow the creation of browsing profiles to improve the websites.

• Advertising cookies enable management of advertising space on the web.

• Targeted advertising cookies enable management of advertising spaces based on user browsing habits and behaviour. This profiling enables customisation of ads displayed on the user’s browser. uses technical, customisation and analytical cookies, and third party advertising cookies, which never process personal data but capture browsing habits for advertising purposes.


Partnerize and Advertisers

Partnerize is a service that assists companies that operate services for users (referred to hereon as Advertisers) setup and and run affiliate programs. is registered with the Partnerised service as an affiliate for the Partnerize affiliate program.

As part of the Partnerize affiliate program we provide Partnerize links to a number of selected advertisers who provide our site visitors with services that they may need whilst on their trip to Barcelona. We earn a small commission for referring on users to the advertisers registered with Partnerize.

Please the users referred would pay the same amount if they were to book directly with one of our Advertisers registered with Partnerize and the commission fee helps us to run our tourist information service.

In order to track referrals we make to advertisers through the Partnerize program Partnerize use cookies for tracking purposes.Partnerize and Advertisers registered with Partnerize may collect the following types of information:

1. The users IP address and browser details
2. If a booking is made Partnerize and advertisers may process the users personal data including data relating to the users’ clicks on links and subsequent purchases.
3. If a user makes a booking the user's personal data provided during the booking may be passed on to Advertisers and to Partnerize and its Associated Companies.
4. The transfer of Users’ Personal Data may be passed outside the Users’ territory, by Partnerize for the Purpose of tracking orders and operating the affiliate program.
5. We will pass only anonymous data to Partnerize unless the Partner has entered into an agreement for the processing of Users’ Personal Data with Partnerize.

We carefully select each partner to make certain that our users have the very best experience.


We use Motomo analytics, which has features to protect your privacy when using Please see the message below which indicates if cookies are enabled on your browser. If you do not wish for us to use cookie tracking with our analytics and your browser is currently configured to accept cookies, then the message below will give you a link to optionally disable cookie tracking.

Please note that we use analytics data to provide a better experience for you on our website, therefore, disabling analytics cookie tracking will mean we will not have information supplied by you that could help us improve your experience of using our website.

Your browser’s current status of analytics cookie tracking on our website:

We inform you that you can enable or disable cookies at any time by following the instructions on your web browser.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

Communications with USERS

Keeping in mind that the only means of communication between and the USER is via the email address provided, we inform you that we will use this means for all communications with USERS, including commercial information or information/updates relating to our website, and consequently, we will not send commercial communications through email if not previously authorised by the recipient, we inform you that the acceptance of these terms and conditions represents and incorporates your express consent to receive our commercial newsletters, advertisements, and promotions. Nevertheless, if you do not wish to receive our commercial communications, you can advise us of this for free via email, informing us that you do not want to receive commercial information from via email. cannot be held responsible for the treatment or use of your personal information by websites that can be accessed using the links contained on our website. may modify these privacy policies in order to adapt them to any future legislative or legal measures, and therefore asks you to read them every time you provide us with details over the website.

D. Responsibilities
By making this website available to the USER, we wish to offer you quality services and content with the utmost diligence and technological means. Nevertheless, we are not responsible for the presence of viruses and/or other elements that might in some way damage the USER’s information systems, documents, and/or files.

The USER will not hold liable for, and indemnifies it against, caused by force majeure, including the incorrect function of or interruptions to our website and/or any technical failure derived from the current state of technology.

The USER is strictly forbidden from engaging in any action that might overload our information systems, and is strictly forbidden from delivering viruses, or installing bots, or software that alters the normal functionality of our website. It is forbidden to use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the site. The Penal Code punishes with up to three years in prison to those that impede or disrupt the operation of an alien computer system by inputting, transmitting, damaging, deleting, deteriorating, altering, suppressing or rendering inaccessible computer data.

The USER shall bear all responsibility derived from the use of our website, and shall bear the sole responsibility for any direct or indirect issue on our website, including, but not limited to, adverse financial, technical, or legal consequences, as well as any nonfulfilment of expectations. The USER shall not hold liable for, and shall indemnify it against, any claims arising directly or indirectly from such acts. does not guarantee the accuracy, or validity of the content, information, articles, opinions, offers, etc., of this website, whether our own, those of third parties, or linkable to other websites, and shall not bear any responsibility derived from their use. is exonerated from any liabilities arising from any claim, including attorney’s fees, lawsuits and claims originating from third parties, arising from the violation by the USER of our terms and conditions and/or privacy policy, or arising from any other claim resulting from a violation of the law.

The USER is aware that by using this website this implies you accept these terms of use.

All of this website is governed exclusively by Hong Kong law. In the event of disagreement or discrepancy between the parties regarding the interpretation and content of this website, all parties shall submit, expressly waiving any other jurisdictions, to the Courts and Tribunals of the competent jurisdiction.

E. The validity of the general terms and conditions of access and use

These General Terms and Conditions of Use were amended on 02/01/2021, and they can be amended from time to time. Please check the amendment date every time you connect to our website so you are aware of any amendment that could affect you as a user.

This website is protected by Copyright © 2003- 2023 All Rights Reserved.

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